Shipping & Returns
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Shipping Policy at Epic Stuff TCG
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Welcome to our Shipping Policy section. At Epic Stuff TCG, we believe in transparency, and that extends to how we handle every card you order. Here, we'll guide you through our shipping methods, packaging processes, and costs, ensuring you know just what to expect when you choose to shop with us.
Methods & Packaging
At Epic Stuff TCG, every card matters. That's why we ensure each card is carefully packaged, preserving its condition and readying it for its journey to you. Our shipping methods have been refined over time to provide you with a swift and secure delivery experience. Whether it's a single card or a bundle, our team takes the utmost care to ensure it reaches you just as you'd expect.
Costs
We continually strive to offer competitive shipping rates without compromising the quality of our service. Costs vary based on the weight, size, and destination of the order. Detailed pricing can be found during the checkout process, and we always aim to provide the best value for our loyal collectors.
Why Choose Epic Stuff TCG for Your Shipping Needs?
Shopping online comes with its uncertainties, but we're here to change that narrative. Our shipping policy isn't just a list of promises; it's a testament to the dedication we pour into every order. From the moment you click 'purchase' to the exhilarating moment of unboxing, you're not just a customer; you're a part of the Epic Stuff TCG family. Trust in us, and let us elevate your TCG collecting experience.
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Epic Stuff TCG Returns & Exchanges Policy
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At Epic Stuff TCG, we understand that sometimes, things don't go as planned. Whether it's a change of heart about a purchase or an unforeseen issue with a product, we're here to ensure a smooth return process. We believe in fostering a relationship with our customers built on trust, and our straightforward return policy aims to cement that bond.
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Return Guidelines
1. Change of Mind : Should you have a change of heart about your purchase, please reach out to us within 14 days of receiving your order. The product must be unopened, in its original condition, and packaging to be eligible for a return.
2. Product Dissatisfaction : If you're unsatisfied with the product you received, kindly get in touch within 7 days of delivery. We'll work with you to address the concerns and, if necessary, initiate a return process.
3. Return Process : Once we've confirmed the return, products should be sent back to our return address provided in the confirmation. Please note that return shipping costs may be the responsibility of the buyer, unless the return is due to a fault of ours.
4. Refunds : Upon receipt and inspection of the returned product, refunds will be processed through the original method of payment within 5-7 business days.
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Our Assurance to You
Epic Stuff TCG isn't just about selling cards; it's about building a community of satisfied and passionate collectors. Our return and exchange policy reflects our commitment to ensuring every customer feels valued and heard. We're always here to assist, listen to feedback, and continually improve to serve you better. Remember, every interaction with us is a step in our shared journey through the enthralling world of TCG. Trust in our process, and let's make collecting an ever-enjoyable experience.
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